Texas Children’s Health Plan offers STAR in Austin, Brazoria, Chambers, Fort Bend, Galveston, Hardin, Harris, Jasper, Jefferson, Liberty, Matagorda, Montgomery, Newton, Orange, Polk, San Jacinto, Tyler, Walker, Waller, and Wharton counties.
STAR Frequently Asked Questions
If you feel you or your loved ones have been exposed to the Coronavirus (COVID-19), please do one of the following:
You recently received a new member ID card from us. The ID card has a wrong phone number listed for Member Services. The correct phone number is 1-866-959-2555. Everything else on your card is correct. We will be sending you a new ID card soon.
We are sorry if this has caused you any difficulty in reaching us. We are available to help you Monday – Friday, 8am – 5pm.
You can use our “Find a Doctor” tool to find a main doctor. Your main doctor is your “medical home” for health care. Your main doctor can arrange specialty care as needed. If you don’t find your doctor listed or need help picking one, call Member Services at 1-866-959-2555.
You can call our Member Services Department at 1-866-959-2555.
You can go to any Medicaid Family Planning doctor, in or out of network. You don’t need a referral from your main doctor.
Regular checkups and shots keep your children healthy. You can go to any Texas Health Steps doctor without a referral. To find a Texas Health Steps doctor near you, call us at 1-866-959-2555 or use our "Find a Doctor" tool.
You can get behavioral (mental) health and substance services without a referral from your main doctor. You can use our " Find a Doctor " tool to find one near you. To use these services, call Texas Children’s Health Plan toll-free at 1-800-731-8529.
For a list of these services, call us at 1-866-959-2555.
You can get eye exams without a referral from your main doctor. To use these services, call Envolve Vision at 1-844-683-2305.
Yes. Members age 21 and over will be able to get basic dental care. This includes a comprehensive oral exam, 2 routine exams a year, 2 cleanings a year, emergency exams, X-rays, and fillings. For more information call FCL Dental's toll-free number at 1-866-548-8123.
No. You are not responsible for paying for covered services. Doctors, hospitals, and other cannot require you to pay co-payments or any other amount for covered services.
You should always ask your doctor about your child’s health. If you don’t know who your doctor is, call the Member Services Department at 1-866-959-2555. You can also call our nurse help line at 1-800-686-3831 to ask questions about your child's health. Nurses are available 24 hours a day, 7 days a week.
A complaint is when you are not happy with your health care or services provided by your doctor, his or her office staff, or the Texas Children's Health Plan staff.
We want to help. If you have a complaint, please call Member Services toll-free at 1-866-959-2555 to tell us about your problem.
All address changes need to be reported to HHSC. As soon as you have your new address, give it to HHSC by calling 2-1-1 or by updating your account on YourTexasBenefits.com.
It is important to make sure your address is updated in a timely manner to ensure you continue to receive information from Texas Children’s Health Plan and HHSC. You may need to choose another health plan if you moved to an area that is not covered by Texas Children’s Health Plan.
If you need help, call Member Services toll-free at 1-866-959-2555 (STAR), 1-866-959-6555 (CHIP), or 1-800-659-5764 (STAR Kids). We will be happy to tell you if you moved to an area that is outside of Texas Children’s Health Plan’s service area and get you connected to HHSC so the address change can be made. You will continue to get care through Texas Children’s Health Plan until HHSC changes your address.